Support

Need help with the Fischer & Habel App? This page explains how to reach us and answers the most common questions. The Fischer & Habel App is an e-commerce operations platform operated by Fischer & Habel GmbH that manages Amazon (and other connected channels) on behalf of our clients.

Contact us

Email (primary): hello@fischer-habel.com
Response time: within 1 business day (target).
Hours: Monday–Friday, 09:00–18:00 CET.
Languages: German and English.
Phone: available to active clients on request — email us and we'll arrange a callback.

For anything security- or privacy-related, write to privacy@fischer-habel.com.

What the platform does

After you authorize a connection, the platform helps you:

Sync and manage your Amazon listings and catalog.
Monitor FBA inventory and receive low-stock alerts.
See finance, sales & traffic, and Brand Analytics reporting.
Optimize Amazon advertising.
Work across channels (Amazon, Shopify, Meta, Google) from one place.

Every change that affects your live account is prepared by the platform but only goes out after your explicit approval — you stay in control.

Connecting your Amazon account

Open the brand's Integrations settings in the app.
Choose Connect Amazon and complete Amazon's official authorization (Login with Amazon / Selling Partner API).
That's it — we never see or store your Amazon password. The authorization is stored encrypted and is used only to perform the operations you approve.

Disconnecting or revoking access

You can end the connection at any time:

In the app: Integrations → Amazon → Disconnect, or
In Amazon Seller Central → Apps & Services → Manage Your Apps → Revoke access.

On disconnection we stop accessing your Amazon account and delete the stored authorization. To remove associated data, see Data Deletion.

Common questions

My connection shows "needs reauthorization" or "revoked." Amazon authorizations can expire or be revoked. Reconnect via Integrations → Connect Amazon; the new authorization replaces the old one.

My data isn't updating. The platform syncs on a regular schedule; new data can take a little time to appear. If a connection looks stuck for more than a day, contact hello@fischer-habel.com with the brand name and what you expected to see.

What data do you access? Only what's needed to run the service — listings, inventory, finances, and analytics reports. We do not access your customers' personal data (no buyer names, addresses, or order-level personal information). Details are in our Privacy Policy.

Is my data secure? Yes. Authorizations are stored encrypted in a dedicated secret vault, data is hosted in the EU, and each customer's data is strictly isolated. See the Privacy Policy for the full description.

Reporting a problem

Email hello@fischer-habel.com with:

the affected brand or account,
what you were trying to do,
what happened (and any error message).

We'll acknowledge within one business day. Suspected security incidents are prioritized — send those to privacy@fischer-habel.com.